Refund Policy

At Sahara Biltong, we take pride in the quality of our products and your satisfaction is important to us. While all sales of food products are generally final, we understand that things can go wrong during shipping—and we're here to make it right when they do.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, we’re happy to offer a refund or replacement. To qualify:

• • Contact us within 48 hours of delivery.
• • Send clear photos of the item(s) and packaging to [email protected].
• • Include your order number and a brief description of the issue.

Once reviewed, we’ll process your refund or arrange a replacement promptly.

General Conditions

• • Requests must be made within 48 hours of delivery.
• • Due to the perishable nature of our products, we cannot accept returns of opened or consumed items.
• • Refunds are not issued for taste preferences or if items were stored improperly after delivery.

Non-Refundable Items

• • Opened or partially eaten products.
• • Orders reported after the 48-hour window.
• • Sale or clearance items, unless damaged in transit.

Shipping Costs

Refunds do not include shipping costs, unless the issue was due to an error on our end (e.g., incorrect item or damage during shipping).

Refund Processing

Once your refund is approved, it will be processed within 3–5 business days to your original payment method.

Questions or Concerns?

Feel free to reach out anytime at [email protected]. We're here to ensure your experience with Sahara Biltong is as enjoyable and seamless as possible.

Thank you for choosing Sahara Biltong — we appreciate your support!